Grievance Redressal

In compliance with the Digital Personal Data Protection Act, 2023, the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Consumer Protection Act, 2019, we publish the contact details of our Grievance Officer.

Grievance Officer

• Name: Grievance Officer, VidyaAI Study (a service by Sunmagma Technologies LLP)
• Email: info@vidyaai.study
• WhatsApp: +91 85916 09998
• Telegram: +91 85916 09998
• Address: Unit No 2, 4th Floor, A Wing, Time Square Building, Andheri Kurla Road, Marol, Nilkanth Park, Andheri (E), Mumbai 400059

How to raise a grievance

Write to us with your full name, registered email, the nature of the complaint, and any supporting screenshots/order IDs. We acknowledge within 48 hours and resolve within 15 days, as required by law.

Escalation

If you are not satisfied with the resolution provided by the Grievance Officer, you may escalate to the Data Protection Board of India once it becomes operational, or to consumer fora under the Consumer Protection Act, 2019.